Office Hours and Locations
Ways to get support
- ask about Anyting by Submitting the Contact Form online;
- send us an Email, anywhere, any time, in your own way;
- for pre-sales help, click the 'Chat' button to immediately Chat with us;
24x365: yes, we take your inquiries 24 hours a day, 365 days a year.
Turn around time
Inquiries are responded mostly within 1-2 hour during week days.
Why don't we have a customer hotline (phone number)?
no we don't. but think of our ways of a 'customer hotline': Contact form, Email, and Live Chat.
We depend solely on the Internet to effectively help our customers.
Indeed the Internet has changed the way we do business. The old-fashioned brick and mortar street store is not the for-granted form of a retailer nowadays.
Like many leading online businesses, we've reached every corner of the globe with customers from essentially all over the world! It is unrealistic for us to keep an office in each and every country.